I bought a used car from Mazda, the manager wasn't friendly and he wasn't very accommodating. I should had taken my money somewhere else.
Overall it wasn't a bad experience, it wasn't the end of the world, but I still can't believe they would not let me use a vehicle for a few hours that I was seriously interested in purchasing. I'll start looking more seriously at the competition after this experience. Good customer service can go a long way.
I get my Mazda repaired here regularly. The staff is great. Pricing is what you would expect from a dealership (a little more expensive than other auto shops) but at Chapman Mazda you get what you pay for. They have convenient online appointment scheduling, a free courtesy shuttle, and a great team of mechanics. As long as I have a Mazda I'll be taking it here.
Great customer service!! My sales person was Keith, He took very good care of me, Great great experience definitely recommend this dealer.
Great experience from the moment I called. This was a long distance car buy and they worked with me ever step of the way. Everyone I encountered from Kelly (customer care) to Bruce (manager) and Greg Rawlings (salesman) were professional. First class operations here at Chapman.
Went to the service department to drop my car off for a recall that was going to take all day. I was directed to the sales building to get a vehicle I wanted to drive. I have been a Mazda customer for over 10 years. I was interested in purchasing a cx5. I asked to drive a cx 5 for a few hours because it was my only day off and I had a doctors appointment today as well. I even told the sales rep I was interested in buying it. They said they don't let vehicles go out like that. I was a little confused because all of the car dealerships in the area have nearly begged me to take a vehicle for the day even keep it over night. I don't understand how your not going to let me drive a vehicle for a few hours that I would like to buy while I am stranded here for a recall.
I was then directed back to the service dept to ask for a loaner and was told there were no loaner vehicles available.
Chapman Mazda is a US Car Dealer based in Egg Harbor Township, New Jersey. Chapman Mazda is located at 6744 E Black Horse Pike, Egg Harbor Township, NJ 08234, USA.
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